Why Chatbots Are Failing Us
Chatbots are supposed to represent the future of the customer experience, yet so many consumers groan in frustration when one appears on their screen.
Several years into the evolution of chatbots, it’s hard to find anyone on the user experience side of the equation who will say anything good about them ...
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Western Sydney: From growth dynamic to new dynamic
Westpac Institutional Bank
The pandemic coincided with the end of a prolonged growth surge in Western Sydney, according to a new report that analyses the region’s past prosperity and explores what needs to change to boost its economic prospects in the post-pandemic future.
The economies of the Western Sydney suburbs Blacktown, Cumberland, Parramatta and the Hills District were cresting an exceptional growth surge when the COVID-19 pandemic struck in 2020 ...
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ABrdn farewells Australia, but will visit occasionally
Some might call it an exit. The official line is that the business is being ‘transformed’.
Regardless of which is correct, one thing for sure is that Abrdn chief executive Stephen Bird won’t have to bother to much about Australian executives’ bonuses in future, because there won’t be very many of them, if any.
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Why we need a more inclusive form of capitalism
In The Black
In the wake of the COVID-19 pandemic, commentators have been suggesting that a re-examination of economic priorities, with a new and bigger role for governments at its core, should be considered.
Widening income disparity and a heightened focus on the importance of social licence in business activity have driven calls for a more inclusive form of capitalism ...
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