Written Word

Why Chatbots Are Failing Us
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From CDO Trends

Chatbots are supposed to represent the future of the customer experience, yet so many consumers groan in frustration when one appears on their screen.
Several years into the evolution of chatbots, it’s hard to find anyone on the user experience side of the equation who will say anything good about them ...

See more at: ​bit.ly/3J9feA1

Western Sydney: From growth dynamic to new dynamic

From Westpac Institutional Bank

The pandemic coincided with the end of a prolonged growth surge in Western Sydney, according to a new report that analyses the region’s past prosperity and explores what needs to change to boost its economic prospects in the post-pandemic future.

The economies of the Western Sydney suburbs Blacktown, Cumberland, Parramatta and the Hills District were cresting an exceptional growth surge when the COVID-19 pandemic struck in 2020 ...

See more at: bit.ly/3R1Ez0I

Super Series: IFM Investors up for the heavy lifting towards net zero 2050

From Citywire Australia

The manager sees opportunity in its legacy assets, and is looking to the US and UK for new acquisitions

David Neal says IFM Investors’ decarbonization strategy is not to divest assets, but to transition them.
That’s not to say he is motivated purely by altruism ...

(Image: Citywire Australia)

See more at: https://bit.ly/3HvTUDw​

Why we need a more inclusive form of capitalism

From In The Black

In the wake of the COVID-19 pandemic, commentators have been suggesting that a re-examination of economic priorities, with a new and bigger role for governments at its core, should be considered.
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Widening income disparity and a heightened focus on the importance of social licence in business activity have driven calls for a more inclusive form of capitalism ...

See more at: bit.ly/3Wvlt4c